Microsoft Cloud Solution Provider Partner

H1Ai is a Microsoft Cloud Solution Provider (CSP) Partner. That’s the program Microsoft uses to put a single accountable partner between you and Microsoft for licensing, billing, support, and the day-to-day work of running a Microsoft estate.

For most buyers, the licenses are the easy part. The hard part is choosing the right SKUs, getting Copilot, Dynamics, Power Platform and Azure to actually do work, keeping the tenant secure, and not paying for shelfware. That’s the work we do after the order goes through — and it’s why customers stay with us beyond a one-off purchase.

Why buy Microsoft through H1Ai

• One partner, one bill. Microsoft 365, Dynamics 365, Power Platform, Azure, Copilot, and security/compliance licenses on a single subscription relationship.
• A single point of contact. Licensing, deployment, adoption, and incident escalation go through one team that already knows your environment.
• Right-sized licensing. We map SKUs to the work each user actually does — not the most expensive plan that “covers everyone.”
• Subscription management. Add seats, remove seats, change plans, and reconcile usage without re-procuring.
• Strategic technology planning. We look across your Microsoft footprint quarterly and tell you where the spend is earning its place and where it isn’t.
• Ongoing support. A real human who has context — not a fresh ticket every time.

Microsoft licensing we work with

We help customers buy, optimize, and manage:

• Microsoft 365 / Office 365 — Business and Enterprise plans, Teams, SharePoint, Exchange, OneDrive, Intune.
• Dynamics 365 — Field Service, Customer Service, Sales, Customer Engagement, plus the underlying Dataverse capacity.
• Power Platform — Power Apps, Power Automate, Power Pages, Power BI, AI Builder, Dataverse for Teams.
• Microsoft Azure — Pay-as-you-go and reserved-capacity Azure subscriptions, with cost-visibility guidance.
• Microsoft Copilot — Copilot for Microsoft 365, Copilot for Dynamics 365, Copilot for Sales/Service, Copilot Studio for custom copilots and agents.
• Security & Compliance — Microsoft Defender (Endpoint, Office 365, Cloud, Identity), Microsoft Entra ID (formerly Azure AD), Microsoft Purview, Intune.

The licensing decision is not the goal. We’re choosing licenses to fit a business process — not the other way around.

Where H1Ai is different from a typical license reseller

This is what makes the CSP relationship worth keeping past the first invoice:

• We implement Dynamics 365 Field Service, Customer Engagement, and Power Platform — not just sell access to them.
• We build with Dataverse as the data backbone, not as a checkbox.
• We deploy Copilot on top of real business processes — and we say no when an org isn’t ready for it yet.
• We engineer offline-first mobile field workflows using Resco on top of Dynamics and Dataverse, so the work keeps moving when the network doesn’t.
• We measure adoption after go-live and adjust, instead of declaring victory at hand-off.

Most CSP pages stop at “we sell licenses.” That’s the commodity layer. The H1Ai layer is the implementation, optimization, automation, and support that turns a Microsoft tenant into business outcomes.

AI and Microsoft Copilot

Copilot is a license. Getting value from Copilot is a project.

We help customers:

• Evaluate Copilot readiness — data hygiene, Microsoft 365 license posture, SharePoint/OneDrive permissions, sensitivity labels, and tenant configuration.
• Deploy Copilot for Microsoft 365 and Dynamics 365 with clear scope, change management, and adoption measurement.
• Govern AI usage — DLP, sensitivity labeling, Purview policies, and audit so Copilot does not become a data-leak surface.
• Build custom copilots and agents with Copilot Studio, Power Platform, and Dataverse — including the field-service copilots and agents we build under our AI services.
• Connect AI to business processes — not just chat, but agents that take action against Dynamics, Dataverse, and the line-of-business systems your people actually use.

We will tell you when Copilot is not the right tool yet. That’s the consulting part.

Security and compliance

Microsoft security is not a single product — it’s a posture across identity, endpoint, data, and tenant. We help customers shape that posture using:

• Microsoft Defender — endpoint, identity, Office 365, and cloud workloads.
• Microsoft Entra ID — identity, conditional access, MFA, and external collaboration.
• Microsoft Purview — information protection, sensitivity labels, DLP, eDiscovery, insider risk.
• Microsoft Intune — device and app management for the field-mobile fleet.
• Compliance and governance — tenant configuration that holds up under audit, especially for utilities, government, fire & life safety, and regulated industries.

We position ourselves as an advisor — not a security vendor. We work with your existing security team where you have one.

Managed Microsoft services

For customers who don’t want to staff a full Microsoft administration team in-house, we offer ongoing managed services around the tenant:

• Tenant administration and configuration drift control.
• License management — add, remove, reassign, true-up.
• User onboarding and offboarding playbooks.
• Quarterly security reviews and recommendations.
• Roadmap guidance as Microsoft ships new capabilities.
• Environment optimization — turn off what isn’t earning its place.
• Cost management across Microsoft 365, Dynamics 365, Power Platform, and Azure.

Buying direct from Microsoft vs. buying through H1Ai

	Direct from Microsoft	Through H1Ai as your CSP
Licensing decisions	Self-service	Right-sized to actual usage
Billing	Per-product, per-portal	Consolidated subscription
Tier-1 support	Microsoft support queue	Direct contact with a team that knows your tenant
Deployment	Your team	We implement and configure
Copilot readiness	Self-assessed	Assessed and remediated
Security posture	Your team	Advised and reviewed quarterly
Adoption	Hope	Measured
AI / automation roadmap	Self-driven	Joint, quarterly

Both are valid. The CSP-with-H1Ai option is the right one when you want Microsoft to do useful work, not just be available.

How this connects to the rest of H1Ai

Microsoft CSP sits at the center of our practice, not at the edge:

• Microsoft solutions — Dynamics 365 Field Service, Power Platform, Dataverse.
• AI services — Copilots, agents, and AI strategy for field service.
• Mobility — Resco-led offline field workforce on top of Dynamics + Dataverse.
• Salesforce — when a customer is on Salesforce, we still integrate cleanly with the Microsoft estate.
• Business Process Engineering — discovery, As-Is/To-Be, automation map, ship, verify on-device.

Talk to a Microsoft CSP Partner who implements

A few of the questions we hear most:

• “We’re not sure which Microsoft licenses we actually need.”
• “We’re considering Microsoft Copilot but don’t know if our tenant is ready.”
• “We’re paying for Microsoft licenses we don’t use.”
• “We need someone to manage our Microsoft environment without hiring a full admin team.”
• “We want to connect AI to our business processes — not just chat.”

If any of those sound familiar, start a conversation.