Rex Sync Rescue

Resco mobile sync breaks. Rex turns the evidence into a fix packet.

Field teams depend on Resco working offline and syncing reliably. When sync breaks, support teams often burn senior consultant time hunting through logs, project configuration, sync filters, FetchXML, entity metadata, and recent customizations.

Rex Sync Rescue is a focused H1Ai service that helps diagnose Resco sync incidents faster. It is a managed rescue workflow — not raw access to an autonomous bot.

For each case, H1Ai turns the ticket, sync logs, and relevant mobile project evidence into a consultant-grade root-cause fix packet. Rex accelerates the evidence review; a Resco specialist reviews the output before customer-facing delivery or any production change.

What Rex does

For each incident, Rex reviews available Resco evidence and drafts a practical support packet:

• affected user, device, entity, environment, and time window,
• likely root cause and confidence level,
• evidence citations from logs and configuration,
• exact remediation steps,
• XML, FetchXML, sync-filter, or project-configuration snippet when applicable,
• validation checklist to prove the fix worked,
• customer-ready response,
• escalation packet when more evidence is needed.

The point is not another dashboard. The point is a clear answer your support lead can act on: what broke, why it probably broke, what to change, and how to verify the field user is back in business.

What the 30-day pilot includes

The first buying motion is a controlled pilot for one Resco environment.

• Price: $7,500 fixed.
• One Resco environment.
• Read-only evidence access where possible.
• Shadow current support workflow.
• Up to 20 live sync or support tickets.
• Root-cause fix packet for each ticket.
• Weekly review call.
• Final ROI report: time saved, recurrence patterns, and top configuration or process issues.

During kickoff, H1Ai confirms the support contacts, issue scope, approval rules, and evidence path. Evidence can come from sync logs, screenshots, ticket exports, Woodford/project configuration, SyncFilter.xml, FetchXML, forms, lists, workflows, reports, questionnaires, JSBridge/offline HTML, and recent publish or permission changes.

Best fit

Rex Sync Rescue is best fit for:

• Resco customers with field or mobile users,
• Resco partners who want to protect senior consultant time,
• teams with recurring sync/support issues and limited internal Resco depth,
• support groups that need a repeatable root-cause packet instead of one-off troubleshooting notes.

The most common early issue classes are sync filters excluding expected records, bad FetchXML or list/view filters, missing entities or fields in the mobile project, security-role mismatches, incremental/full-sync problems, record-level sync errors, Woodford project mismatch, JSBridge/offline HTML exceptions, and attachment/report/questionnaire sync issues.

Why H1Ai

H1Ai has deep Resco implementation experience and has built Rex around real Resco artifacts: sync logs, Woodford/project configuration, questionnaires, mobile reports, FetchXML, JSBridge, and Dataverse metadata.

That matters because Resco sync problems rarely live in one place. The log might show the symptom, while the cause sits in SyncFilter.xml, a list filter, field availability, permissions, a recent Woodford publish, a workflow, or a data-volume decision.

What Rex is not

Rex Sync Rescue is deliberately narrow.

• Not a generic chatbot.
• Not an autonomous production-changing bot.
• Not a replacement for Resco governance or release discipline.
• Not a promise to guess when evidence is missing.

It is a focused rescue workflow for a painful, recurring support job. Every recommendation should cite evidence. Every XML or FetchXML suggestion must be syntactically valid. If the evidence is thin, Rex asks for the missing artifact instead of pretending to know.

Talk to H1Ai

If sync tickets are blocking field users or draining senior consultant time, start with a narrow rescue workflow: one environment, a controlled evidence path, and root-cause packets your team can approve.